We prioritise the safety of our community and customers while continuing to serve you. Due to the COVID-19 situation, ZALORA has commenced precautionary limitations for our employees with most of our teams working from home. Here are the latest updates from our team:

  • Select CollectCo branches will be temporarily closed. Please pick up from these CollectCo branches: MBE (Mail Boxes), Caring Pharmacy, and MyNews or opt for hassle-free delivery.

  • Returns via PostCo and NinjaVan will be unavailable until further notice. Please drop off your return item via PosLaju and select CollectCo branches: (MBE Mail Boxes, Caring Pharmacy, MyNews) or book a return pick up with Grab instead. Learn more about the returns process

  • For further queries, please contact us on the following services:
    Monday - Friday, 9 AM - 12 AM

    Due to high volume, please email your inquiry to

    IG DM
    Monday - Friday, 9 AM - 6 PM

    Monday - Friday, 9 AM - 6 PM
    We recommend you to reach out to us via ZALORA Chat for faster response and for us to meet your needs sooner. Send us a message anytime and from anywhere!
    Or leave us a message in the form below and we will get back to you within 24 hours:

    * Indicates required field